Carta dos direitos e deveres
Any convinient comments, doubts or suggestions, you should contact: Direcção-Geral da Saúde Alameda D. Afonso Henriques, 45 Goals: . 1049-005 Lisboa Tel: 21 843 05 00 Consider the citizen in the first place as the central element of the entire Health System; Fax: 21 843 05 30 E-mail: [email protected] Reaffirm the fundamental human rights in health care, mainly by protecting the dignity and human integrity as well as the right to self-determination; Promote the humanization in service for all patients, especially to vulnerable groups; The Rights and the Duties of the Users Develop a good relationship between patients and health care providers and, above all, stimulate a more active participation on the part of the patients; Provide and enhance opportunities for dialogue between patient organisations, health care providers, and the administration of health institutions. (DGS) Organized by the nursing students: António Mendes José Gomes Bibliography: “Direitos e deveres dos utentes do Serviço Nacional de Saúde” Available in: Diário da República, 1.ª série — N.º 57 — 21 de março de 2014. Direção Geral de Saúde “Carta dos direitos e deveres do doentes” Available in URL: www.dgs.pt Esmoriz, July 2014 The Rights of the Users Right to confidentiality: health care professionals are bound by the confidentiality of user data. Right to information: users have the right to be Right to choose: users have the right to choose the services and health care providers, at the extent of existing resources. Right to consent or refusal: the consent or the refusal of the health care provision must be freely and clearly stated, unless special provision of the law, and the consent may be revoked at any time. Right to adequate health care: users are entitled to promptly receive the health care they need, this being the most suitable and technically the most correct. Right to personal data and protection of privacy: users are entitled to access their personal information collected and may require rectification of inaccurate information. informed about their situation, treatment alterna- The Duties of the Users 1) The user of health services must respect tives and possible evolution of their health condi- the rights of other users, as well as the tion, in an accessible, objective, complete and in- health professionals . telligible way. 2) The user of the health services must re- Right to complaints: users have the right to com- spect the rules of organization and func- plain in health establishments, as well as receive tioning of services in health establish- compensation for harm suffered. They must do so ments. in the book of complaints, which is mandatory at 3) The user of health services should col- health services. laborate with health professionals in all Right of Association: users have the right to con- aspects related to her/his situation. stitute entities that represent and defend their inter- 4) The user of health services should pay ests, as well as entities that collaborate with the the costs arising from the provision of health system. health care, when appropriate. Minors and Incapable: the law should provide for the conditions under which the legal representatives of minors and incapable may exercise the rights they fit, namely to refuse assistance, according to the constitutional principles. Source: “Direitos e deveres dos utentes do Serviço Nacional de Saúde” Available in: Diário da República, 1.ª série — N.º 57 — 21 de março de 2014.