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Learning is the People Side of Change - Paul Jagger

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Learning is the People Side of Change - Paul Jagger
Learning is the people
side of (successful)
change...
Paul D Jagger
Why is learning key in successful change?
‘Failure to get buy in or provide appropriate and timely
education and support to those affected by IT enabled
business change is recognised as one of the top
causes of project failure.’
Project Management Institute
‘It is a mistake to focus only on the IT aspects of
change. Much of the difficulty in larger projects relates
to dealing with the people issues such as engagement
and training.’
Dr Sharm Manwani, IT Enabled Business Change (BCS)
Change is inevitable
•
Some changes in our environment
we can control, others are thrust
upon us
•
How quickly and effectively we
adapt to change determines how
likely we are to survive in the new
environment
•
In the business environment, we
need to do more than simply
‘survive’, we need to master change
and use it to our advantage
Survival of the fittest
Herbert Spencer (1820 – 1903)
• Means: Those species better adapted for
the local, immediate environment
• Our defining characteristic as a species
is our ability to swiftly and successfully
adapt to changes in our environment
• We don’t just ‘survive’ change, we
instigate it, we accelerate it and we thrive
on it
• Which is why there are more of us alive
today than have lived in the history of our
species
• How is it that we adapt so readily to
change?
Managing Change and Effective Learning are
synonymous
'It is not necessary to change. Survival is not mandatory.' W Edward Deming
'Evolution favours the survival of the wisest.' Jonas Salk
'The first challenge for all of us, is not to learn, but to unlearn.' Gloria Steinem
'Human beings, who are almost unique in having the ability to learn from the experience
of others, are also remarkable for their apparent disinclination to do so.' Douglas
Adams
‘I am always ready to learn, although I do not always like being taught.’, Winston
Spencer-Churchill
How do we learn?
We don’t all learn the same way...
Pike’s Laws of Adult Learning
• Adults are babies in large bodies. We still favour experiential learning, even
if most adult learning emphasises abstract theory over practice.
• People do not argue with their own data. We are more likely to believe
something if we arrive at a conclusion through our own data.
• Learning is directly proportional to the amount of fun you are having.
Humour is an important tool in coping with the anxiety and stress that often
comes with change.
• Learning has not taken place until behaviour has changed. It’s not what
you know, but what you do that counts.
Which is more important, content or context?
You have 45 seconds to memorise the
following...
Hi, Paul here are the directions you need:
From the airport, take the road that leads out of the rental lot and follow it
past the barrier around the lot until you get to the end where you connect
up with the road out. Take the road, and just before it veers right, you’ll see
a triple fork. If you take the left branch, you’ll head west and away from the
lake. Don’t do that! Straight puts you under the viaduct and really off track.
Take the right branch and, at the next fork, bear right to the roundabout
where you go not quite halfway around to the second road. It’s 379 east,
although it really goes south, so don’t be worried about that. From then on,
it’s a straight road to Burnsville.
Cheers,
Peter.
Ok, now some questions...
1. Where’s the parking lot?
2. Where are the rental cars?
3. What do you have to pass to get out of the parking lot?
4. What do you see just before the road veers right out of the parking lot?
5. After the second fork, what do you watch for?
6. Do you go over or under the viaduct?
7. Which highway to do take?
Again, 45 seconds to memorise this map...
Same questions...
1. Where’s the parking lot?
2. Where are the rental cars?
3. What do you have to pass to get out of the parking lot?
4. What do you see just before the road veers right out of the parking lot?
5. After the second fork, what do you watch for?
6. Do you go over or under the viaduct?
7. Which highway to do take?
How do you value learning?
The ideal specialist in IT enabled business
change
•
What qualifications,
knowledge, skills, experiences
and personal qualities would
you look for in your ideal
candidate?
•
How do they differ from the
expectations you might have of
me as your speaker today?
•
What if I applied for the job
and said on my CV that I was
an IT Trainer or Learning &
Development professional in
IT?
Houston, we have a perception problem...
Why do we undervalue learning?
This page links to a video clip on youtube: http://www.youtube.com/watch?v=dGCJ46vyR9o
Why is learning relevant to business change?
Barriers to business transformation
Organisational change triggers for learning
It’s not about sending people on courses!
Jemima’s Individual Development Plan Q2 Review
• Favours experiential learning ‘doing over knowing’
• Has developed keen observation
skills
• Enjoys learning, especially through
repetition play
• Shows strong tendency to active
experimentation
• Adopts new and successful
behaviours that allow her to adapt
well to her new environment
quickly
Jemima Jagger - aged 8 mts
The IBM patented 4-tier Learning Model
Diversity of learning in the knowledge economy
Sources of inspiration...
‘Paul we all learn best from our mistakes,
please just try not to learn too much’
Fly UP